ko99's Privacy Policy

Information you provide directly

When creating an account or using services on ko99, you may provide the following information:

• Full name, date of birth, and national identity card details
• Email address and mobile phone number
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Username and password used to log in to your account
• Communications or messages sent to the customer support team

Automatically collected information

When you use the ko99 platform, our systems automatically collect certain technical information:

• IP address and device identifier information
• Browser type, operating system, and device model
• Which pages you visited on the site, how long you stayed, and which links you clicked
• Cookie and local storage data
• Referrer URL (the source from which you arrived at the site)

Information received from third-party sources

In some cases we may receive information through trusted third parties, such as:

• Payment partners (bKash, Nagad, Rocket, Upay, and bank transfer providers)
• Identity verification (KYC) service providers
• Fraud prevention and risk assessment partners

This information is used solely to ensure the security of your account and to comply with applicable regulations.

Core service operations

ko99 primarily uses your information for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and transactions
• Operating gaming, betting, and casino activities
• Providing bonuses, cashback, and VIP benefits
• Customer support and issue resolution

Security and regulatory compliance

We use information to protect you and all users:

• Preventing unauthorized access to accounts
• Preventing fraud, money laundering, and corruption
• Implementing responsible gaming policies (such as age verification)
• Meeting applicable legal and regulatory obligations

Service improvement and personalization

We use information to further improve your experience:

• Identifying and fixing platform errors and making improvements
• Suggesting games or offers based on your preferences
• Testing new features and products
• Analytics and reporting (aggregated, without personal identification)

When we share information

ko99 never sells your personal information. However, information may be shared with third parties in the following circumstances:

• Payment partners: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions
• Technology and infrastructure providers: For hosting, cybersecurity, and analytics services
• Game software suppliers: With providers such as Pragmatic Play, Evolution Gaming, and Spribe, to the extent necessary
• Legal obligations: Upon request from authorities under a court order or applicable law
• Business changes: In the event of a merger or acquisition, subject to the terms of this Policy remaining in effect

Sharing information for advertising and marketing purposes

ko99 does not share your personal information with any external advertisers or marketing agencies. Our own promotional communications (if you have given consent) are sent exclusively by ko99.

What cookies are and how we use them

Cookies are small text files stored in your browser or on your device. ko99 uses cookies for the following reasons:

• Essential cookies: Maintaining login sessions, storing security tokens, and operating core platform functions
• Performance cookies: Measuring page load times, identifying errors, and improving the site experience
• Preference cookies: Remembering your language, display settings, and other preferences
• Analytics cookies: Understanding usage patterns and improving services

Cookie controls

You can accept or reject cookies from your browser settings. Keep in mind — disabling essential cookies may cause some important features of the ko99 platform to not work properly.

How long data is retained

ko99 retains your personal information only for as long as necessary. Retention periods are determined according to the following policy:

• Active account data — for as long as the account remains active
• Transaction records — for the period required by applicable legal obligations
• Customer support communications — for a reasonable period after the issue is resolved
• After account closure — the minimum period required to comply with regulations

Security measures

As a secure and reliable platform, ko99 uses industry-standard security technologies to protect your information:

• SSL encryption: All data transfers are made through encrypted connections
• Two-factor authentication: An additional layer of protection for your account
• Firewall and intrusion detection: Suspicious activity is automatically identified
• Regular security audits: System vulnerabilities are identified and addressed
• Restricted access: Only authorized staff can view information on a need-to-know basis

Your rights over your data

ko99 believes that you are the owner of your own information. Accordingly, you have the following rights:

• Right to know: You may request to know what information we collect and use about you
• Right to correction: You may request that inaccurate or outdated information be updated
• Right to deletion: In certain circumstances, you may request that your information be deleted
• Right to restriction: You may request that processing of your information be limited for certain purposes
• Right to portability: You may request to receive your information in a common format
• Right to object: You may object to certain types of processing of your information

To exercise these rights, please contact our support team.

Account closure and data deletion

If you wish to close your ko99 account, please contact our customer support team. After account closure:

• Your personal information will be deleted or anonymized within the specified timeframe
• Information that must be retained due to legal obligations will be kept securely
• Transaction history will be retained for the period specified by applicable law

Age restrictions

The ko99 platform is intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

Our identity verification process ensures that registered users meet the required age limit. If we become aware that a minor's information is present in our system, that account will be immediately closed and the information deleted.

Policy Change Process

ko99 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For important changes, a notice will be sent to your registered email or on the platform
• Continued use of the platform after changes will be taken as agreement to the new policy

We recommend visiting this page regularly so you are always informed about the latest policy.